1st Line Support (12 month FTC)


Closing Date: 05/01/2022

At F-star, we are dedicated to developing next generation immunotherapies to transform the lives of patients with cancer. We develop mAb², a novel class of disruptive bispecific antibody-based therapies that have the potential to overcome tumour resistance and restore anti-cancer immunity and responsiveness. 

We are committed to delivering life-changing treatments for the estimated 80% of patients with cancer who currently fail to have a durable response to immunotherapies. Our wholly owned pipeline shows focused and potent immune activation, with a promising safety profile to date. 

We’re an agile, international team with dual headquarters in Cambridge, UK and Cambridge, Massachusetts. We empower our teams to decide where and when they work to deliver our goals. 


We have an exciting opportunity for a 1st Line Support to join our small but busy IT team, providing day-to-day support to a variety of internal users and working with laboratory and office-based systems. This is a great opportunity for someone wanting to develop and gain experience within a fast-paced and varied environment. This role is for a 12-month period in the first instance to provide additional support through a busy period. 


You’ll be supporting a range of 1st line support activities for both our Cambridge, UK based headquarters as well our UK and international remote users. Responsibilities will include; 

  • 1st line support of laptops, servers, printers, O365, Azure and on premise VM server environments 
  • Supporting the onboarding of new starters such as the setup of new users including laptops and user profiles 
  • Decommissioning of old users in line with leaver processes 
  • Installation of software, including Microsoft and scientific packages 
  • Laboratory software and hardware installation and management 
  • Daily checks and backups 
  • Supporting our onsite meeting capabilities, such as making sure AV equipment in meeting rooms is working correctly and supporting issues which arise 
  • Supporting remote workers with ad-hoc issues and queries 


We’re looking for a quick learner who is highly motivated with an ability to adapt in a fast-paced, changing environment. You’ll have a can-do, friendly, supportive attitude with a passion for excellent customer service. You’ll be a confident communicator who can work as part of a team but is also self-motivated and proactive when working independently.


You should have a good knowledge of Office 365 and Azure and will have worked with ticketing systems previously. Knowledge of laptop imaging software and user creation is also essential, with an understanding of Active Directory and Microsoft environments. You’ll also have experience of managing Endpoint solutions and detecting issues, with good general problem-solving skills. 

Ideally, we’re looking for knowledge of Linux, Cyber security products and some experience of scientific software, although transferable skills and a desire to learn will be considered. 

This role will support both our onsite employees and remote workers in line with our approach to agile working, so you’ll need to be comfortable with regular travel to our Cambridge, UK site as well as working within a virtual environment on your own. 


F-star’s UK office is based in Cambridge, UK and this is a full-time position (37.5 hours per week). This is for a 6-month fixed term contract in the first instance. 

F-star is proud to fully embrace agile working which gives all employees options in how, where and when you get your work done, including flexible working hours and home working. This will be discussed with individuals during the interview process. 


We get things done, we keep things simple, and we’re driven by the science. We’re ambitious so we work hard to create an environment where we can take smart risks. We want to be innovative so encourage debate and collaboration to challenge the usual way of doing things. We love our celebrations, socialising and perks, which make F-star a fun and diverse place to work. And most of all, everyone has the opportunity to make a difference. 


  • Pension (8% Employer contribution) 
  • Private Medical Insurance and Health Cash Plan 
  • Life assurance 
  • 25 days paid holiday, plus the option to buy 5 days (pro rata to duration of contract) 
  • Travel insurance 
  • Agile working opportunities 


If you feel this role is right for you, we’d love to hear from you. 

To apply, please visit our website: https://www.f-star.com/about/careers/ and upload your CV for us to view. Those that shine brightest will be contacted to discuss the role further, however, we aim to get back to everyone with a response either way. 

We aspire to be a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. 

As part of our compliance in relation to the General Data Protection Regulations 2018 (GDPR) you can find our ‘Candidate Privacy Notice’ on the careers section of the website. 

We may choose to close the role sooner than the application closing date depending on volume of candidates and so we encourage early applications. 

If, along the way, you experience any difficulties with applying via our website, please email HR@f-star.com